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Mistake Mastery (Because Your Professional Life Does Not Come with a Magic Eraser)

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An executive who I do leadership coaching with recently shared that a member of her team made a colossal, astronomical-amount-of-money, public relations nightmare mistake. She values the employee, and understands that mistakes happen, but the employee did not own up to the mistake, which only made it worse.

We have all been there. Making a mistake sucks. BIG TIME. And it can cost you – your job, relationships, reputation, credibility, monetary fines, and more. What can you do when you make a major misstep on the job?

  • Own up to it.   I have seen this done well, and I have seen people try to assign blame to others when it was clearly their own wrongdoing. Being honest – and doing so quickly – is always the gracious way to own up to a mistake.
  • Be part of the solution. My first manager out of college used to tell the team “Do not come to me with a problem unless you also have a solution”, which made telling her that I had erroneously withdrawn $1,000,000, not the desired $10,000, from a client’s mutual fund account and was on my way to the mailroom to search high and low before it was mailed a bit easier to swallow. Oops. Have at least the framework of a solution so that steps can be taken quickly to work towards resolution so that you are remembered as much for being part of the positive outcome as you are for the source of the issue.
  • Apologize, and really mean it. Sounds obvious, right? Shocking, but there are many for whom saying the words “I am sorry” or “I was wrong” is a foreign concept. Humility and grace will get you far in life. And do it face-to-face, if possible. Just do not say it multiple times, or you run the risk of looking like you cannot handle the mistake.
  • Say thank you. To clean up the mess, several people may need to get involved. Thank each and every one for doing the extra work to help fix your mess.
  • What did you learn? The difference between a mistake and an epic failure is figuring out what the key takeaways are. Analyze what happened and use that knowledge to improve.
  • Document it. It will come up in your review if it was significant, so when the dust settles, write an accurate and unemotional as possible overview of the problem, what you did to correct it, could prevent in the future, and what you learned from it. That way, you leave nothing out and if and when it comes up again, you have the information at the ready. As a bonus, putting it in writing may help you to see holes in the process or workflow, which provides the opportunity to be more innovative.
  • Do not let it define you. Even if the outcome of this mistake is that you lose your job (and I’m sorry if this is the outcome), remember that mistakes are not labels. You are you and the mistake is the mistake. It is an opportunity to learn and grow. If you let it define you, you run the risk of operating out of fear, which will only result in being risk-averse and complacent.
  • Be kind to you. If someone came to you and told you that they had made a major error, you would likely show them compassion and understanding. Extend this same kindness to yourself.

Life does not come with a magic eraser, so there is no do-over, but everyone, even the most successful legends out there, has a mistake or two (or more!) in their professional history. How you handle the mix-up and how smoothly you move forward is what will leave a lasting impression.

Hire the best! With personalized service and proven results, Pillar Search & HR Consulting provides retained executive search services and human resources consulting for exceptional non-profits and socially responsible for-profit firms. A woman-owned business, Pillar is based in Boston, MA, and works on the national level. To learn more about how Pillar can assist with your hiring and human resources needs, please contact Cindy Joyce at cindy@pillarsearch.com. 

 

 

 

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They’re Just Not That Into You

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Breaking up is hard to do. The old song is as true for romantic relationships as it is for candidates interviewing for a plum role with a great company. Even if it is a brief courting period/interview process, you have invested time, energy and significant effort. You’ve started getting excited for the future. And then, suddenly, you find that the feelings are not reciprocated.  The hiring manager or recruiter delivers the bad news, with something like “we’re moving in a different direction“, or “we’ve filled the position internally”, otherwise known as “It’s not you, it’s me” message. In rare cases, you’ll actually find out it was you and get some meaningful feedback. Either way, it’s clear, what you thought was the beginning of a meaningful, long term relationship is over, done, caput, finished. Time to take a breath and exit nicely, else you scorch the earth by becoming the stage five clinger* candidate.

I am an Executive Recruiter who works on high level searches for my clients, and have to let candidates know of tough decisions in the recruiting process on a regular basis. Very recently, I have had two candidates in separate searches who handled the news of “the breakup” quite differently.

The first candidate, who we will call Jack**, interviewed with me for a role with Company A. I liked Jack’s skills and experience, and believed that he could be a fit for the role. I presented him to my client, who did a phone interview with him. The feedback was that he had highly relevant experience, but came across as arrogant, talked over the client throughout the interview, and spoke ill of former coworkers (all things he did not display in his interview with me). The client, understandably, felt that this was not the best fit for their culture. When I called Jack to explain, he went ballistic. He told me that the client and I did not know what we were doing, he would find someone more important than us at the organization who would understand how great he was, and that the client did not give him enough time to explain his experience. A few days later, he sent a scathing email to the client. Five paragraphs of how we had made an egregious mistake by not hiring him. Thankfully, my client and I have an open and honest relationship, and she forwarded it to me. How embarrassing for me and how uncomfortable for my client. We decided to go ahead and hire him. I kid! We clearly are moving on to candidates who are a better fit for the job and the organization.

I was then understandably gun shy when I had to share news with a candidate interviewing with another client, Company B. They had decided to move forward with other candidates. This candidate, who we will call Sonny***, interviewed for a role of a similar level as Jack had with my other client. When I called him, he listened, asked for feedback, and though I could hear the surprise in his voice at the news and he was quieter than usual, he thanked me for the consideration. Within an hour, he emailed me to say that he was sorry if he seemed short with me. He had been surprised by the news, but upon reflection understood the client’s decision and wished them well. He further thanked me for the feedback, and said that it was great working with me and he hoped that we would have a chance to work together again.

Regardless of the reasoning, shock and bruised feelings are inevitable when someone finds out that they are not “the one”, and there will be a period of mourning while the dreams and excitement of the future fade away. The difference between Jack and Sonny is obvious. One burned a bridge, and one was a true professional, which left a lasting positive impression. Guess who I will call to play matchmaker for the next time I have a great catch of a job?

 

*Thank you, Wedding Crashers, for this gem!

**Name has been changed to protect the guilty

***Name has been changed to protect the rock star candidate who handled the situation with elegance and grace.

 

Cindy Joyce is the CEO of Pillar Search & HR Consulting. With over 20 years of experience, Pillar provides national retained search services for exceptional non-profits and foundations and early-stage or rapid growth for-profit firms. All share the characteristic of desiring top talent who want an occupassion, not just an occupation.     In addition, Pillar offers human resources consulting services, which was born of clients requesting help on projects beyond executive search, and includes leadership coaching, human resources audits, handbooks, assessing organizational design, training, team building, and employee communications. A woman-owned business, Pillar is based in Boston, MA, and works on both a local and national level. For more information, please visit www.pillarsearch.com.

 

 

 

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Two Exciting Recruiting Roles in Boston With Year Up!

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Year Up, a valued client of Pillar Search, is seeking talented recruiting professionals to join their Boston team. The positions currently available are:

ORGANIZATION DESCRIPTION:

Year Up is an award-winning national 501(c)3 organization striving to close the Opportunity Divide by providing urban young adults ages 18-24 with the skills, experience, and support that will empower them to reach their potential through professional careers and higher education. Through a one-year intensive training program, these young adults complete a unique combination of rigorous, hands-on technical and professional skills training, college credit. and corporate internships. With an annual operating budget of $90 million, Year Up will serve over 2,700 students in 2015 nationwide.

Year Up takes three approaches to closing the Opportunity Divide. Our core sites are based on our founding program model – direct service programming where facilities, staff, infrastructure, academics, and all other aspects of the program are managed by Year Up staff. The Professional Training Corps (PTC) is a community college based model that provides an opportunity for students to engage in meaningful workforce training. In this model, students are dual-enrolled in the community college and Year Up; technical skills are taught by college faculty, while Year Up staff provide professional skills and other wrap-around services. Lastly, our Employer Based Solutions are created in collaboration with employer partners; custom solutions are developed to meet critical business needs and solve for skills gap challenges in the marketplace.

Consistently voted one of the Best NonProfits to Work For by the NonProfit Times, Year Up is a rewarding place to work. Our staff is passionate, supportive, mission-driven, and committed to positive change and continuous learning. We set high standards for both ourselves and our students, and live by a set of core values that reflect an unshakable belief in the talent and full potential of our young adults. The work we do is life-changing, and we know that our team is the greatest asset in achieving our mission.

Please visit http://www.yearup.org/careers to learn more about working at Year Up.

TO APPLY FOR EITHER POSITION:

Please submit a thoughtful cover letter and resume through the Year Up website.

Note that applications without a cover letter will not be considered. Year Up respectfully request no phone calls.

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How to Deal With the Karen Walker Employee

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Remember the fabulous show Will & Grace? For those who were not privy to it, the show ran from the late 1990’s through 2005. Based in New York, it followed the lives of best friends. Grace Adler, a woman who ran her own interior design firm had an assistant, Karen Walker, a very rich, oft-drunk socialite. Karen made no bones about the job being a hobby for her, which resulted in some very funny moments. My personal favorite Karen-ism?

Grace Adler: Karen, I don’t want a check. I want assistance. I’m the boss. I give you checks.

Karen Walker: Yes, you do, honey, and I love them. I do. You know, I keep them all right here in this box.

While TV can show the hilarity of treating a job like a hobby, in real life it’s anything but. I’ve worked with two clients this year alone who were struggling with how to work with an employee who treated their job with a nonchalant, devil-may-care, laisez-faire attitude.

While I understand that everyone has a different tolerance for stress and some can make everything seem like a breeze, the Karen Walker employee is toxic because they do the bare minimum and seemingly flaunt it in the face of their boss and colleagues. They skim that line of acceptable performance, but seem to pull far enough away from underperforming at the last minute that it keeps them employed for far too long.

The cost you expect? Other employees. The Wills and Graces of the organization, the ones with actual passion for their job and a strong sense of work ethic. While underperformers can harm morale, the Karens pour gasoline on the culture you have tried so hard to build, and then slowly burn it.

The cost that may surprise you? It takes a huge toll on your brand and worth as a leader. People will wonder if you are either aware of their bad behavior and lack the guts to do anything about it, or if you are too clueless to notice.

Nip it in the bud. In the case of my two clients, they hired me to do coaching with each of their Karen Walker employees. The first? In Karen’s words, “Oh honey no, just no.” No amount of coaching, attempts at getting the employee to modify their behavior, recognize the impact on their colleagues, or gaining better understanding the company culture worked. Thankfully, the other person responded well to the coaching and was able to make modifications to their behavior and attitude and is now thriving.   If only Grace Adler had hired Pillar Search & HR Consulting!

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Upcoming Speaking Engagement! Boost Your Personal Brand with Lean In Boston Chapter

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I am honored and excited to have been selected as one of the speakers at Lean In Boston’s next Chapter meeting, where I will be leading a discussion how to promote yourself on social media. Joining me will be Elaine Varelas, Managing Director, Keystone Partners, who will be leading a discussion on career boosters and busters. Follow Lean In Boston on Facebook for more details on what is sure to be an exciting event.

Save the Date!  March 30, 2016 5:30 p.m. at WeWork South Station, Boston, MA

About Lean In:

The book Lean In is focused on encouraging women to pursue their ambitions, and changing the conversation from what we can’t do to what we can do. LeanIn.Org is the next chapter. Lean In is committed to offering women the ongoing inspiration and support to help them achieve their goals. Lean In believes that if we talk openly about the challenges women face and work together, we can change the trajectory of women and create a better world for everyone. Empowering women and closing the gender leadership gap are imperative for companies that want to perform at the highest level. That’s where Lean In comes in. Lean In’s programming helps women connect with peers and organizations counteract gender bias.

About Cindy Joyce and Pillar Search:

With personalized service and proven results, Pillar is your partner in executive search and human resources consulting. With over 20 years of experience, Pillar provides national retained search services for exceptional non-profits and foundations and early-stage or rapid growth for-profit firms. All share the characteristic of desiring top talent who want an occupassion, not just an occupation.     In addition, Pillar offers human resources consulting services, which was born of clients requesting help on projects beyond executive search, and includes human resources audits, creating a handbook, assessing organizational design, training, team building, and employee communications.    A woman-owned business, Pillar is based in Boston, MA, and works on both a local and national level. To contact Pillar Search, click here.

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Interview Tips: Are We Dressing for Interviews Like it is still the 1980s?

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I entered the job market in the early 1990s, when hair was high, shoulders were padded, and hemlines were not to be more than an inch above the knee. There was someone at my first “real” job who actually went around with a ruler to enforce that last rule. At first, dressing up for work was fun. Given that one of my favorite movies from the 1980s had been Baby Boom, starring Diane Keaton as the high-powered New York executive who takes on the city in her skirted suits and sensible heels, I felt like I was channeling her and I was, as a result, all grown up.

Despite our job being in a call center at an investment firm where we never saw a client in person, my colleagues and I were expected to be in professional attire every day. Back then, that meant a suit and tie for the gents and a skirted suit or dress with stockings for the ladies. But good news – the dress code stated that women were permitted to wear a suit with pants one day per week. Such progress!

Times, thankfully, have changed. A mere seven years later, the even stodgier investment firm at which I was working had adopted a business casual dress policy. Today, nearly all firms have a relaxed or downright super casual dress code and will ask that people use their judgment and wear suits when visiting with clients.

As an Executive Recruiter, part of my job is to help candidates prep for the interview. Know the ins and outs of the job requirements? Check. Understand the company’s culture? Check. Get a read on the styles of those with whom you will be interviewing? Check. Dressing for the interview? Yes, that too.

Many search firms will tell candidates to wear a full suit for interviews, specifying a skirted suit for the ladies. At previous firms, we were instructed to tell every candidate to “channel their inner Brooks Brothers” when dressing for interviews. Don’t get me wrong, I am a huge fan of the Brooks Brothers vibe, but it did make me think: Is interviewing in a suit still required?

If I look at my current clients, it would be about 50/50. One client is a retailer of accessories that promotes the preppy lifestyle. They have told me that if someone comes in looking “too corporate”, they will not be a fit. One client is a bit more traditional, and while the dress code is business casual, the President and CAO wear suits every day, so any candidate would want to be dressed for that. Another client would say that for sales interviews they would definitely expect someone to “suit up”, but otherwise would not balk if someone came in looking less formal so long as they looked really professional.

While there is no hard and fast rule, my advice is this: Figure out what the interviewer(s) will want.

  • Don’t be shy about asking! It shows an interest in making a good impression and respect for the company culture.
  • Who to ask? If you are dealing directly with the firm, ask HR. If you know someone who works there (this is where LinkedIn can come in really handy), reach out to him or her.
  • If you are working with an Executive Recruiter, he or she should be able to give you the lay of the land.

Be sure to be on the dressier end of whatever you ascertain. If it is a truly casual atmosphere and you are told that jeans are fine, make them dark jeans as they come across as far more polished. Pair them with a jacket and a crisp white button down. Business casual? For men, this could mean a sports jacket with no tie, and for women this could mean pants or a skirt with a cardigan. Need to channel your inner Brooks Brothers still? Maybe channel all of their sections, not just the suits.   When in doubt, wear a black suit. For women, this can be a pantsuit. Men, wear a subtle tie. This is not the time to use the tie to show your individuality.   Regardless of dress code expectations, and this may be the daughter of a former Air Force pilot speaking, shine your shoes before heading out the door for the interview. Literally, it puts your best foot forward. People may not notice a shined shoe, but they will definitely notice an unkempt one.

While dressing for interviews can be a daunting task, doing it right can show that you have an innate understanding of the organization’s culture. Just be thankful that the 1980s are behind us. Those shoulder pads were a lot to pull off.

For more tips on how to make an impact, be sure to check out my earlier article, Interview Impact: The Art of the Thank You Letter.

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Surf’s Up: What Surfing Can Teach You about Your Job Search

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I am a surfer, or at least aspiring to be one.  Recently, I was out on my board on a day with few good waves and plenty of downtime to ponder this addicting sport and life in general, and began to realize that there are many parallels between the job search and surfing.

 

Like the job search, surfing depends as much on one’s skill and experience as it does a host of conditions that we have zero control over.  Weather.  Crowded surfing areas and beaches.  Wave size and frequency.  Swell direction.  The list is endless, just as it is when you are seeking a new job in a competitive market or industry.

 

Once you have decided to get in the water (or start looking for your next career opportunity), you paddle out and try not to bump into others.  In the job search, this can be those baby steps that are really critical to overall success, such as writing your resume, crafting solid cover letters, beefing up your LinkedIn profile, and letting people in your network know that you are open to a new opportunity.

 

Experienced surfers will have multiple boards to choose from to suit their mood or the conditions. Savvy candidates will do the same. Perhaps your “board” will be resumes that highlight different skills and career objectives depending on the jobs you are interested in, or cover letters that will be the differentiator. Knowing yourself and the tools that are available to you is key to success.

 

Like choosing the right job to apply to, choosing the right wave is key.  It would be physically and emotionally exhausting to paddle out, attempt to get in the right spot at the right time, pop up, and stay balanced if surfers went after every wave that came along.  Be selective so that you are fresh and energized when the right one comes along.

 

Hang ten.  Surfs up.  Cut the curl.  These are not sayings that you will hear on a golf course, tennis court, or basketball court. They are specific to the sport of surfing. An industry will have its own language and catch phrases.  Do your research so that you can communicate better with the people you are interviewing with and gain their trust and confidence.

 

Enjoy the ride, even if it is not the perfect wave.  There are days that I get out on the board and I am just not feeling it, but I still enjoy being out there.  The same can happen in an interview when the job and company look great on paper, but in the light of day you just do not feel that spark.  Relax.  Every interview is good practice and experience as well as a chance to expand your network.   Surfers talk about catching the perfect wave, but in reality we try and try and keep getting back on the board, even after falling or not doing our best.

 

Having a good instructor helps.  Even the most experienced surfers sometimes need a fine tuning on their technique, someone who can help them to look at their style and approach and make suggestions.  In the job search, working with an Executive Recruiter can be invaluable, as we will take a fresh look at your resume and help you to identify the skills and experiences that you should highlight in the interview.

 

Ultimately, you may need to try a few waves before you find the ideal one, but in the end, there is no feeling as satisfying and euphoric as catching that perfect wave.  The same holds true for the job search.  Keep at it, and you will catch the right job and have the ride of your life.