Adult Learning Theories course, Harved Extension School

Announcing My New Course, Adult Learning Theories, at Harvard Extension School!

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I am honored to be creating and teaching a brand-new online course for Harvard Extension School. Adult Learning Theories, will begin in September 2020. 

Learning opportunities for adults are often modeled after our classes in grade school and high school. However, adults learn much differently from children. Their motivation to learn is vastly different as well. This course explores adult learning theory and practice, how to engage the adult learner, and how to provide learning opportunities that both motivate and challenge. Human resources practitioners, leaders, and trainers alike benefit from this course, as will managers of teams in any functional area of the organization.

Registration for the Adult Learning Theories course and Harvard Extension School’s other amazing educational opportunities begins on July 20, 2020 and may be accessed here. 

Harvard Extension School is the online learning/continuing education platform for Harvard University. I most recently taught at Harvard Extension School in the fall of 2019, when I created another new course, Nonprofit Human Resources Management. That course will be offered again in the spring 2021 semester.

A woman-owned company based in Boston, Pillar Search & HR Consulting provides nonprofit executive search and human resources consulting expertise, working with senior leaders and boards of directors to hire and develop the very best talent across all functional areas of the organization. For more information, please contact Cindy Joyce at cindy@pillarsearch.com.

 

 

 

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From a Whisper to a Roar: Handling Workplace Sexual Harassment in 2018

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Note: This article was a collaboration with my former colleague and favorite “sisterpreneur”, Tamara Gardner, Founder of Becoming Boldacious and Tamara Gardner Coaching & Consulting, and was recently published in the Northeast Human Resources Association (NEHRA) publication “Insights”.
 
It is an understatement that the last year has been one of radical change in the United States. For Human Resources practitioners, perhaps the most impactful and talked about was the “Weinstein effect”. When media outlets reported on numerous sexual abuse allegations against film producer Harvey Weinstein, it was described as a “tipping point“, and precipitated a “national reckoning” against sexual harassment.
 
It was a shocking transition from what had become the norm – victims feeling worse for having reported incidents due to how they were handled, overt and subtle retaliation, or simply because the victim did not see a clear path to address the behavior, and was left feeling exposed and vulnerable. That being said, even prior to Weinstein’s “outing” and the #metoo movement, sexual harassment was evolving right in front of us.
 
For example, it became more than a two-gender problem. Today, there are a whole host of genders in the mix, including but not limited to woman, man, trans-woman, trans-man, gender-fluid, questioning, and unsure. Any and all of these genders can harass or be harassed. Historically, it was men who were viewed as the more likely perpetrators of harassment and as having less of a stake in helping to solve the problem. However, with the recent explosion of high-profile cases, more and more men are asking questions, expressing genuine concern, and inquiring about how they can play a role in eradicating this behavior in the workplace. We are witnessing a seismic shift in how sexual harassment is being discussed. Inclusion, equality, and diversity have started to mean something different, and the words have become more prevailing than ever.
 
So, what does this mean for HR practitioners in 2018? Simply said, we have an opportunity to change the narrative and elevate the way it’s being addressed. Discussing sexual harassment is no longer an obligatory training, it is an imperative discussion. HR has been presented with an opportunity to demonstrate strategic leadership, to partner and have meaningful dialogue with colleagues, and together, truly affect the change needed to ensure every employee is supported and treated with respect.
 
We’d like to offer that it’s time to be innovative and engaging about how we address this issue, and get downright strategic about how we prevent it. It’s time to toss out the standard annual sexual harassment PowerPoint presentation and/or email reminder of what not to do. After all, how much personal understanding and commitment is someone demonstrating by clicking a box to indicate they have read and agreed?
 
While there is no one-size-fits-all approach to navigate this new landscape, perhaps the resources have been right in front of us all along. Maybe it’s time to actively engage employees in becoming part of the solution. What we’ve found is that when employees have a safe forum to share their thoughts and learn from each other, it becomes a powerful and educational conversation. Furthermore, when you engage someone not associated with your organization to facilitate, the dialogue becomes much more fluid and enlightening. As a result, you receive an honest assessment of what your employees are dealing with, which can be invaluable and inform how you can better address the issue going forward.
 
It is also time to galvanize your employee resource groups and supercharge your efforts around making them impactful. Typically, employees with passion for (or at least a strong interest in) equality and inclusion self-select to join an ERG. If you have ERG’s that are established, there is likely already trust and open communication. Talk to them. Learn more about their personal perspective, pilot your new and improved anti-harassment education approach with them first to get their feedback, and remind the entire population that these ERG’s exist, and why. You may find that you have an uptick in new members given all that is going on. On the other hand, if you do not currently have employee resource groups, the timing may be right to create them.
 
No matter what approach you choose, getting a realistic understanding of what your employees concerns are and what may be impacting their performance and engagement can be crucial in creating an inclusive environment. It’s high time that we let the whispers to turn into a roar, and to let that roar inspire positive actions that result in actively preventing sexual harassment in the workplace instead of merely addressing it. 

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It Takes a Village to Raise a Career

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In the 1990s, Hillary Clinton released the book It Takes a Village: And Other Lessons Children Teach Us.  The premise of the book is that many individuals/entities have a responsibility for raising children: parents, family, teachers, employers, religious organizations, nonprofits, government, and others.

I know of two friends who are currently in job search mode, and it got me thinking that it takes a village when in a job search. One is currently employed, and the other just learned that their job is being eliminated. Both have reached out to people in their “village” as they start their searches: personal, professional, and LinkedIn networks, executive search consultants, professional membership organizations related to their fields, and current/former colleagues. In the case of the friend being laid off, his package includes services with a well-regarded outplacement firm, so he has that resource as well.

Each part of the village in your career trajectory is crucial, and it is important to maintain these connections in good times and in bad. The village offers continuous encouragement, open and honest feedback, and inspiration.

Now, take a look at your career village. Whether you are content in your job or actively looking, is there an area where you could strengthen those connections? Make it a point this week to add connections to your LinkedIn network, reconnect with a former manager or colleague that you have lost touch with, or get involved in a professional organization for people in your field…because while it takes a village, Rome was not built in a day!

Hire the best!  With personalized service and proven results, Pillar Search & HR Consulting provides retained executive search services and human resources consulting for exceptional non-profits and socially responsible for-profit firms. A woman-owned business, Pillar is based in Boston, MA, and works on the national level. To learn more about how Pillar can assist with your hiring and human resources needs, please contact Cindy Joyce at cindy@pillarsearch.com.

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Teamwork Makes the Dream Work

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Yep, I went there. Teamwork makes the dream work. A bit of a tired cliché, but frankly, teams are the very essence of most organizational cultures. We know the benefits of working in teams: enhanced employee engagement, improved relationships with colleagues, more creative solutions, gaining an understanding of different perspectives, and the list goes on. Whether it’s a new team that comes together during a merger or restructuring, to tackle a specific project, or a collaboration between different departments, these steps can help turn that new team into a dream team.

 

Establish a team leader. In some teams, this will be the person managing the individuals. If this is a cross-functional team, it still helps to have the team assign a leader or two who keep everyone on track.

 

Leverage Diversity: Diversity can mean a host of different things. When it comes to a team, yes, having people of different backgrounds and genders is critical, but diversity can also mean including people with different skill sets and business expertise and levels of experience. Look at the boards of some of the most successful companies and you may notice that there is diversity of expertise. Take a cue from them when assembling teams.

 

Establish ground rules. While it may sound simple, establishing expectations, deliverable dates, and responsibilities up front will help the team in the long run, as this way each individual understands the importance of their contributions to the larger group.

 

Course correct: It would be lovely if teams came together, did what needed to be done, and all got along swimmingly. Sorry to be a Debbie Downer, but it rarely happens! Personal agendas, office politics, challenging personalities, and egos so often get in the way. When that happens, have open conversations to remind people that this is a group effort and that everyone’s input and efforts are important to the outcome.

 

“R before T” (relationship before task): I credit this tip to my favorite professor from graduate school, who started each class with a time for us to share personal updates and catch up. It did bring us closer, and helped us to understand each other beyond our studies and view each other as human beings!

 

Celebrate team success: It can be something as small as a round of applause, a personal thank you note to each team member, a team lunch or happy hour. Marking milestones is crucial, as it lets the team know that they are on the right path or have accomplished what they set out to do.

 

 

Hire the best! With personalized service and proven results, Pillar Search & HR Consulting provides recruiting/search services and human resources consulting for exceptional non-profits and socially responsible for-profit firms. A woman-owned business, Pillar is based in Boston, MA, and works on the national level. To learn more about how Pillar can assist with your hiring and human resources needs, please contact

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How to Deal With the Karen Walker Employee

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Remember the fabulous show Will & Grace? For those who were not privy to it, the show ran from the late 1990’s through 2005. Based in New York, it followed the lives of best friends. Grace Adler, a woman who ran her own interior design firm had an assistant, Karen Walker, a very rich, oft-drunk socialite. Karen made no bones about the job being a hobby for her, which resulted in some very funny moments. My personal favorite Karen-ism?

Grace Adler: Karen, I don’t want a check. I want assistance. I’m the boss. I give you checks.

Karen Walker: Yes, you do, honey, and I love them. I do. You know, I keep them all right here in this box.

While TV can show the hilarity of treating a job like a hobby, in real life it’s anything but. I’ve worked with two clients this year alone who were struggling with how to work with an employee who treated their job with a nonchalant, devil-may-care, laisez-faire attitude.

While I understand that everyone has a different tolerance for stress and some can make everything seem like a breeze, the Karen Walker employee is toxic because they do the bare minimum and seemingly flaunt it in the face of their boss and colleagues. They skim that line of acceptable performance, but seem to pull far enough away from underperforming at the last minute that it keeps them employed for far too long.

The cost you expect? Other employees. The Wills and Graces of the organization, the ones with actual passion for their job and a strong sense of work ethic. While underperformers can harm morale, the Karens pour gasoline on the culture you have tried so hard to build, and then slowly burn it.

The cost that may surprise you? It takes a huge toll on your brand and worth as a leader. People will wonder if you are either aware of their bad behavior and lack the guts to do anything about it, or if you are too clueless to notice.

Nip it in the bud. In the case of my two clients, they hired me to do coaching with each of their Karen Walker employees. The first? In Karen’s words, “Oh honey no, just no.” No amount of coaching, attempts at getting the employee to modify their behavior, recognize the impact on their colleagues, or gaining better understanding the company culture worked. Thankfully, the other person responded well to the coaching and was able to make modifications to their behavior and attitude and is now thriving.   If only Grace Adler had hired Pillar Search & HR Consulting!

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Upcoming Speaking Engagement! Boost Your Personal Brand with Lean In Boston Chapter

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I am honored and excited to have been selected as one of the speakers at Lean In Boston’s next Chapter meeting, where I will be leading a discussion how to promote yourself on social media. Joining me will be Elaine Varelas, Managing Director, Keystone Partners, who will be leading a discussion on career boosters and busters. Follow Lean In Boston on Facebook for more details on what is sure to be an exciting event.

Save the Date!  March 30, 2016 5:30 p.m. at WeWork South Station, Boston, MA

About Lean In:

The book Lean In is focused on encouraging women to pursue their ambitions, and changing the conversation from what we can’t do to what we can do. LeanIn.Org is the next chapter. Lean In is committed to offering women the ongoing inspiration and support to help them achieve their goals. Lean In believes that if we talk openly about the challenges women face and work together, we can change the trajectory of women and create a better world for everyone. Empowering women and closing the gender leadership gap are imperative for companies that want to perform at the highest level. That’s where Lean In comes in. Lean In’s programming helps women connect with peers and organizations counteract gender bias.

About Cindy Joyce and Pillar Search:

With personalized service and proven results, Pillar is your partner in executive search and human resources consulting. With over 20 years of experience, Pillar provides national retained search services for exceptional non-profits and foundations and early-stage or rapid growth for-profit firms. All share the characteristic of desiring top talent who want an occupassion, not just an occupation.     In addition, Pillar offers human resources consulting services, which was born of clients requesting help on projects beyond executive search, and includes human resources audits, creating a handbook, assessing organizational design, training, team building, and employee communications.    A woman-owned business, Pillar is based in Boston, MA, and works on both a local and national level. To contact Pillar Search, click here.