Pillar Search & HR Consulting is honored to partner with FamilyAid on the search for their new Vice President for Programs.  

About FamilyAid:

FamilyAid is one of America’s leading providers of solutions to family homelessness. Their mission is to empower parents and caregivers facing homelessness to secure and sustain housing and build solid foundations for their children’s futures. They prevent family homelessness whenever possible, reduce harm if homelessness can’t be avoided by housing families as quickly as possible, mitigate trauma especially for children, and provide wraparound supports that foster long-term stability. They provide children and parents with a path to self-sufficiency via two-generation educational programs, housing search and placement support, and connections to vital resources they need to return to their own homes. Their strategic vision and bold strategies to reduce two-generation homelessness successfully served over 5,000 children and parents last year.

FamilyAid’s supportive, collaborative, diverse workplace of more than 160 professionals is ideal for a skilled, result-oriented leader who is driven to help children and families thrive. FamilyAid has been recognized as a Top Massachusetts Workplace by The Boston Globe and by Charity Navigator as one of the nation’s top organizations working to end homelessness. Learn more at https://familyaidboston.org. 

Position Summary:

Reporting to the Chief Operating Officer, the Vice President for Programs is responsible for the leadership and direction of FamilyAid’s prevention, shelter, and stabilization services to increase family resources and eliminate or mitigate the trauma caused by childhood homelessness. While upholding the agency’s mission and values, the Vice President for Programs conceives, develops, implements and oversees program outcomes that are aligned with FamilyAid’s 2-Generation (“2-Gen”) service model. Our 2-Gen model is an evidence-based approach to supporting families, avoiding or moving quickly out of homelessness and towards self-sufficiency while ensuring children receive the supports and services they need to overcome the traumatic effects of housing instability and have a strong foundation for their future.

The Vice President will oversee an expansive portfolio that includes a new state of the art 2-Gen navigation center delivering shelter and on-site services, trauma-informed prevention and diversion case management services, child services and support for children, economic mobility programming, emergency shelter, Medicaid-managed care programing as well as housing search, placement and stabilization services.

The position requires significant visibility and positive, close collaboration between and among other agency departments and external constituents, an ability to lead several seasoned program directors, and be available for emergency contact and consultation as needed to support families in crisis.

The successful candidate will have demonstrable experience in program development, project management, change management, data-driven decision-making, program monitoring and evaluation, and problem-solving. Additionally, the successful candidate will possess strong analytical and critical thinking skills, and significant experience in the areas of systems development, government contracts and compliance, government funding proposals, budget management, human resources and data management/technology functions.

Duties and Responsibilities:

• Possess strong core ethics, integrity, and accountability consistent with FamilyAid’s mission, vision, and values.
• Align and lead self and team towards achievement of FamilyAid’s strategic plan and annual operational and financial goals.
• Successfully perform work in a manner that is diplomatic, inclusive, transparent, communicative, open and fair.
• Promote a culture of high-performance.
• Develop and model positive, trusting, supportive, safe, and nurturing relationships.
• Working closely with the Chief Operating Officer, continuously assess, proactively develop and implement program model changes as needed to improve outcomes, achieve the agency’s strategic plan, and deliver best-in-class services to our client families.
• Working closely with senior leadership, develop and implement and report progress toward approved annual program goals and plans. Working closely with the VP of Data and Evaluation, ensure timely and accurate data collection, the use of data in program decision-making and service delivery, monitoring and evaluation against contract deliverables and broader agency goals and plans, and efficient and effective case management and housing search and placement services.
• Manage and successfully maintain strong-positive working relationships with a portfolio of key external collaborators and funders including but not limited to the Commonwealth’s Department of Housing and Livable Communities, Department of Education, and Mass Health; City of Boston Mayor’s Office of Housing, third party vendors and contractors; and other service providers.
• Lead and facilitate cooperative and collaborative working relationships with all FamilyAid departments, modeling and expecting similar relationships between direct reports and other FamilyAid managers, supervisors and staff.
• Provide relevant information to and participate in FamilyAid’s Senior Management and Leadership teams to assure alignment of agency-wide services and to ensure achievement of the agency’s strategic and annual goals.
• Working collaboratively with FamilyAid’s Senior Management and Leadership teams across various functions, helping to ensure compliance with regulatory, contractual, and private and public funding expectations and requirements.
• Provide highly visible, front-line leadership and participation in all agency activities including but not limited to general staff meetings, human resource events, agency celebrations and commemorations, agency-wide initiatives, family events, and annual city homeless census events.
• Working collaboratively with the agency’s senior leadership, develop, direct, promote, manage, revise and maintain all approved agency regulatory, personnel, facilities, program, operations, financial policies, protocols and procedures.
• Working with FamilyAid’s Human Resources department and program directors, ensure that all human resource policies and procedures, including required training, time sheets, benefits enrollments, etc., are appropriately communicated, followed, documented and evaluated for all program staff.
• Provide consistent and ongoing supervision of program directors and other director reports, if applicable.
• Plan and facilitate regular program director team meetings to ensure that information is shared, progress against goals is articulated, and ongoing activities and efforts are consistent and coordinated.
• Undertake other duties as assigned by the Chief Operating Officer and/or President & CEO.

Qualifications:

• Master’s degree required, an academic focus in social work, public health, or a related field strongly preferred.
• 15+years of progressive professional experience, including significant tenure in senior/leadership roles at a human service organization with at least 100+ employees and a $10M+ operating budget.
• Proven track record of successfully designing, implementing and evaluating anti-poverty social services programs with a history of defined and measurable positive outcomes for participants.
• Experience overseeing and advancing programs, process and compliance in medical insurance billable environment (ACO, Medicaid) desired.
• Background working with a population of families experiencing homelessness, particularly with a focus on children.
• Strong knowledge of local, state, and federal housing laws and regulations, housing subsidies, tax incentives), and compliance requirements.
• Demonstrated effectiveness in engaging and influencing internal and external constituencies to improve system policies and practices.
• Demonstrated success in adapting to competing and changing priorities.
• Demonstrated success in motivating, directing, empowering, and retaining senior managers and program teams who work directly with clients experiencing significant trauma.
• Proven effectiveness in leading organizations serving a diverse client base through a high level of cultural competency.
• Bi-lingual skills (especially Spanish or Haitian Creole) a plus.
• Excellent organizational, written, and verbal communication skills.
• Flexibility and compassion, as well as an ability to remain calm in crisis situations is essential.
• Adaptable and able to manage competing priorities in fast paced setting.

Supervision: This position reports to the Chief Operating Officer

Location and Work Schedule: Exempt.  Some evening and weekend hours may be required.  While FamilyAid maintains a hybrid workplace allowing work from home, the field, and our main office at 3815 Washington Street, Boston, MA 02130, this position requires a significant physical presence at FamilyAid locations and with Boston-based funders and collaborators.

FamilyAid Boston is committed to a policy of equal employment opportunity without regard to race, color, national origin, religion, disability, gender, gender identity, sexual orientation, or age.

FamilyAid has partnered with Cindy Joyce of Pillar Search & HR Consulting on the search for the new Vice President for Programs. Interested candidates are encouraged to submit both a cover letter and resume by email to jobs@pillarsearch.com.