superHERoes

The other day, I co-facilitated a presentation for the Lean In Boston Circle for the inspiring women from PwC Advisory Services in the Seaport with Tamara Gardner of Becoming BodaciousWe saw the future of women at work in that room, and left energized to continue spreading the powerful message that women are more successful supporting and empowering each other than competing with each other.  These women are superHERoes! 

 

Hop or Not?

There are many rewards and risks in job hopping, just as there can be lots of rewards and risks in a decision to stay with a current company. But they are not necessarily the same.  Should you job hop or not?

First, let’s understand why job-hopping has been and still is in vogue. Prior to the 1970s, large and medium sized companies were often considered to be paternalistic toward to their employees, to the latter’s delight, and employees often had a “job-for-life” approach to joining a company. Job security was a prominent reason, while job satisfaction, compensation and benefits vied for second place. By the 1970s, in part due to the Vietnam war, which brought into question the honesty and loyalty of big government and large companies, the olden days’ paternalistic scenarios began to break down, as did other factors: the demise of pension plans, large scale lay-offs in many companies in the chase for stock values, efficiency goals, cost-per-unit, and outsourcing of jobs overseas…and it continues to this day.

Fast forward to 2017. Job hoppers are viewed warily by some hiring managers, though they are embraced by others because they are considered to be adaptable, have seen a range of company sizes and approaches (perhaps even those of your competitors!), and have a larger network of contacts. And hiring managers, take note: millennials change jobs, on average, every 18-24 months, so this trend has no sign of slowing down.

What are the risks and rewards of job hopping?

  • Money:
    • Reward: The reward part seems obvious here! If your current salary/bonus/commission are below market, and your current firm is not willing to bring you up to an equitable rate, it may be time to start looking elsewhere.
    • Risk: Job-hopping for compensation alone is a losing battle. You might get the compensation you want, but not have all the positive attributes your current job provides. Be sure to also factor in your total compensation.       Beyond base salary, bonus, and commission (if applicable), how do benefits match up? Differences in health, dental, 401(k), stock options, vacation, sick time, commuting costs and the like add up, and that pay increase may actually cost you in the long run.
  • Fit with the company culture and mission/vision:
    • Reward: Finding a job with an organization with a strong culture, and with a product or service you really stand behind, or a nonprofit with a mission that you believe in with your heart and soul can be a magical thing.
    • Risk: The “magic” may make you overlook some other key things, like fit with the actual job or chemistry with your manager and colleagues. Be sure to dig deep to ensure that you are not taking the wrong job with the right organization.
  • Increased job satisfaction/more interesting work:
    • Reward: It is a great feeling to have work that satisfies you. Moving for even more satisfaction can help you to grow your skills and hone your craft. Another option: if you are the type who bores easily, you may want to consider joining the “gig economy” and look at doing consulting, where you can work on a project basis and do all kinds of different and interesting work.
    • Risk: If you are really, truly disinterested in the work you are doing, think long and hard about it. Is it really the current job, or is it the work itself? If it is the actual work, maybe you are ready for a larger-scale career change. Going someplace else may be a temporary fix, and once the novelty wears off, you may find yourself bored again. If your intuition tells you this may be the case, take a breather to figure out what type of work will fulfill you longer term.
  • Advancement opportunities:
    • Reward: Feeling like you can grow in your career is something that most people find to be essential, but sometimes you do have to go outside to make a move up.
    • Risk: If a better title is your primary motivator, make sure this career move ^^ is going to check some of the other boxes too…or accept that it may literally be a move JUST for a better title.       Also, consider talking to your current manager. Are there ways to advance within your current role by taking on new projects and honing specific skills?
  • A great manager/team:
    • Reward: Let’s suppose that the best manager you ever worked for calls you and asks that you come to his or her new company to work for them. Added bonus? Some of your favorite colleagues will also be joining the team. Or, suppose that you interview and the hiring manager is dynamic, smart, and easy to get along with, and the team members you met with seem committed, happy, and interesting. Ready to sign on the dotted line? I don’t blame you. Chemistry with your boss and colleagues can be a great thing.
    • Risk: In the case of following a manager to a new role, the risk is that you get there and the manager leaves, be it due to personal choice, layoff, his/her promotion, or restructuring. Or, in the case of joining a new manager, that person who seemed so great is…not so great. Do your research to see who your new boss and team are and what they are all about.
  • A startup that you think will take off in a major way:
    • Reward: Working at a startup can be rewarding on many levels. As it grows, your opportunity to take on more responsibility and learn multiple parts of the business will be there. If it takes off, it may result in a wealth event for both the company and you, especially if you can get equity early on.
    • Risk: Do your research on the market that the startup focuses on and the viability of their value proposition. Ask about funding sources, benefits, and if the founders are looking to grow the company, or are ultimately hoping to sell it…because you could end up working for another firm or find yourself out of a job if that happens!

All in all, job-hopping is a bet – but recent statistics show that most professionals will change jobs 9-10 times or more over their working life. Identifying the risks and mitigating them will help you be successful, whether you hop or not.

 

Cindy Joyce is the CEO of Pillar Search and HR Consulting.  With personalized service and proven results, Pillar Search and HR Consulting provides retained executive search and recruiting services as well as human resources consulting to for exceptional nonprofits and socially responsible for-profit organizations.  To learn more, please visit www.pillarsearch.com.

 

 

 

It Takes a Village to Raise a Career

In the 1990s, Hillary Clinton released the book It Takes a Village: And Other Lessons Children Teach Us.  The premise of the book is that many individuals/entities have a responsibility for raising children: parents, family, teachers, employers, religious organizations, nonprofits, government, and others.

I know of two friends who are currently in job search mode, and it got me thinking that it takes a village when in a job search. One is currently employed, and the other just learned that their job is being eliminated. Both have reached out to people in their “village” as they start their searches: personal, professional, and LinkedIn networks, executive search consultants, professional membership organizations related to their fields, and current/former colleagues. In the case of the friend being laid off, his package includes services with a well-regarded outplacement firm, so he has that resource as well.

Each part of the village in your career trajectory is crucial, and it is important to maintain these connections in good times and in bad. The village offers continuous encouragement, open and honest feedback, and inspiration.

Now, take a look at your career village. Whether you are content in your job or actively looking, is there an area where you could strengthen those connections? Make it a point this week to add connections to your LinkedIn network, reconnect with a former manager or colleague that you have lost touch with, or get involved in a professional organization for people in your field…because while it takes a village, Rome was not built in a day!

Hire the best!  With personalized service and proven results, Pillar Search & HR Consulting provides retained executive search services and human resources consulting for exceptional non-profits and socially responsible for-profit firms. A woman-owned business, Pillar is based in Boston, MA, and works on the national level. To learn more about how Pillar can assist with your hiring and human resources needs, please contact Cindy Joyce at cindy@pillarsearch.com.

Teamwork Makes the Dream Work

Yep, I went there. Teamwork makes the dream work. A bit of a tired cliché, but frankly, teams are the very essence of most organizational cultures. We know the benefits of working in teams: enhanced employee engagement, improved relationships with colleagues, more creative solutions, gaining an understanding of different perspectives, and the list goes on. Whether it’s a new team that comes together during a merger or restructuring, to tackle a specific project, or a collaboration between different departments, these steps can help turn that new team into a dream team.

 

Establish a team leader. In some teams, this will be the person managing the individuals. If this is a cross-functional team, it still helps to have the team assign a leader or two who keep everyone on track.

 

Leverage Diversity: Diversity can mean a host of different things. When it comes to a team, yes, having people of different backgrounds and genders is critical, but diversity can also mean including people with different skill sets and business expertise and levels of experience. Look at the boards of some of the most successful companies and you may notice that there is diversity of expertise. Take a cue from them when assembling teams.

 

Establish ground rules. While it may sound simple, establishing expectations, deliverable dates, and responsibilities up front will help the team in the long run, as this way each individual understands the importance of their contributions to the larger group.

 

Course correct: It would be lovely if teams came together, did what needed to be done, and all got along swimmingly. Sorry to be a Debbie Downer, but it rarely happens! Personal agendas, office politics, challenging personalities, and egos so often get in the way. When that happens, have open conversations to remind people that this is a group effort and that everyone’s input and efforts are important to the outcome.

 

“R before T” (relationship before task): I credit this tip to my favorite professor from graduate school, who started each class with a time for us to share personal updates and catch up. It did bring us closer, and helped us to understand each other beyond our studies and view each other as human beings!

 

Celebrate team success: It can be something as small as a round of applause, a personal thank you note to each team member, a team lunch or happy hour. Marking milestones is crucial, as it lets the team know that they are on the right path or have accomplished what they set out to do.

 

 

Hire the best! With personalized service and proven results, Pillar Search & HR Consulting provides recruiting/search services and human resources consulting for exceptional non-profits and socially responsible for-profit firms. A woman-owned business, Pillar is based in Boston, MA, and works on the national level. To learn more about how Pillar can assist with your hiring and human resources needs, please contact

Mistake Mastery (Because Your Professional Life Does Not Come with a Magic Eraser)

An executive who I do leadership coaching with recently shared that a member of her team made a colossal, astronomical-amount-of-money, public relations nightmare mistake. She values the employee, and understands that mistakes happen, but the employee did not own up to the mistake, which only made it worse.

We have all been there. Making a mistake sucks. BIG TIME. And it can cost you – your job, relationships, reputation, credibility, monetary fines, and more. What can you do when you make a major misstep on the job?

  • Own up to it.   I have seen this done well, and I have seen people try to assign blame to others when it was clearly their own wrongdoing. Being honest – and doing so quickly – is always the gracious way to own up to a mistake.
  • Be part of the solution. My first manager out of college used to tell the team “Do not come to me with a problem unless you also have a solution”, which made telling her that I had erroneously withdrawn $1,000,000, not the desired $10,000, from a client’s mutual fund account and was on my way to the mailroom to search high and low before it was mailed a bit easier to swallow. Oops. Have at least the framework of a solution so that steps can be taken quickly to work towards resolution so that you are remembered as much for being part of the positive outcome as you are for the source of the issue.
  • Apologize, and really mean it. Sounds obvious, right? Shocking, but there are many for whom saying the words “I am sorry” or “I was wrong” is a foreign concept. Humility and grace will get you far in life. And do it face-to-face, if possible. Just do not say it multiple times, or you run the risk of looking like you cannot handle the mistake.
  • Say thank you. To clean up the mess, several people may need to get involved. Thank each and every one for doing the extra work to help fix your mess.
  • What did you learn? The difference between a mistake and an epic failure is figuring out what the key takeaways are. Analyze what happened and use that knowledge to improve.
  • Document it. It will come up in your review if it was significant, so when the dust settles, write an accurate and unemotional as possible overview of the problem, what you did to correct it, could prevent in the future, and what you learned from it. That way, you leave nothing out and if and when it comes up again, you have the information at the ready. As a bonus, putting it in writing may help you to see holes in the process or workflow, which provides the opportunity to be more innovative.
  • Do not let it define you. Even if the outcome of this mistake is that you lose your job (and I’m sorry if this is the outcome), remember that mistakes are not labels. You are you and the mistake is the mistake. It is an opportunity to learn and grow. If you let it define you, you run the risk of operating out of fear, which will only result in being risk-averse and complacent.
  • Be kind to you. If someone came to you and told you that they had made a major error, you would likely show them compassion and understanding. Extend this same kindness to yourself.

Life does not come with a magic eraser, so there is no do-over, but everyone, even the most successful legends out there, has a mistake or two (or more!) in their professional history. How you handle the mix-up and how smoothly you move forward is what will leave a lasting impression.

Hire the best! With personalized service and proven results, Pillar Search & HR Consulting provides retained executive search services and human resources consulting for exceptional non-profits and socially responsible for-profit firms. A woman-owned business, Pillar is based in Boston, MA, and works on the national level. To learn more about how Pillar can assist with your hiring and human resources needs, please contact Cindy Joyce at cindy@pillarsearch.com. 

 

 

 

.

An Über HR Mess

In German, über means being the best or superlative in its class. It also means to an extreme or excessive degree. Car service app Uber literally has an über mess on their hands as a result of a blog post by one of their former Engineers, Susan J. Fowler.

On February 19, she posted a blog, Reflecting On One Very, Very Strange Year With Uber, an account of her year with the Bay Area firm and her claims of being sexually harassed, discriminated against, and generally being treated incredibly poorly.

Uber CEO, Travis Kalanick, seemed to quickly acknowledge how horrifying and disturbing Fowler’s account was, tweeting twice the day the blog came out. He first wrote “What’s described here is abhorrent & against everything we believe in. Anyone who behaves this way or thinks this is OK will be fired”, and one minute later, “I’ve instructed our CHRO Liane [Hornsey] to conduct an urgent investigation. There can be absolutely no place for this kind of behavior at Uber.” Two days later, Kalanick announced that, in addition to Hornsey, he would engage Eric Holder, former U.S. Attorney General, Arianna Huffington, founder of The Huffington Post and an Uber board member, and others to help with the investigation.

Uber’s decision to make a grand announcement that they brought in luminaries Holder and Huffington is likely meant to demonstrate that Uber takes this situation very seriously, and I have no doubt in their ability to conduct a thorough investigation

Once the dust settles, what Uber will need to focus on is gaining back trust from customers, employees and even future employees. But how?

    • Let employees bring complaints to anyone they feel comfortable with: At some point, Fowler felt that Uber’s human resources team was not helping her, and going to the immediate managers above her was also not successful. Uber, like all companies, should make it clear that employees can go to anyone, up to and including the CEO, if they do not feel comfortable going to HR or their manager.
    • Conduct exit interviews: I do not claim to know how Uber handles employee departures, and in the case of Fowler, the situation may have been too far gone for her to wish to participate in an exit interview, but it is a good lesson. Meet with employees when they resign to learn more about what is prompting the move. Often, employees are hesitant to complain or provide constructive feedback while employed, and once they make the decision to move on will be more forthcoming.
    • Clear communication to employees and customers: We may never know the outcome of this case in its entirety, which is perfectly understandable. These situations require a degree of confidentiality and discretion, but Uber should make both its team members and customers aware of their harassment and discrimination policies. Training should be done across the organization on these topics to ensure that the message is clear to everyone, at all levels, that Uber will not tolerate this going forward.
    • Commit to hiring a diverse team: Part of Fowler’s accusation is that Uber’s team is predominately men, and that the number of women in leadership fell drastically during her tenure with the company. If this is true, shame on Uber. I know from doing executive searches in the Bay Area that finding candidates that reflect the diversity of the Bay Area, particularly women in technology roles, can be a challenge. But it is not impossible. I’ve done it for clients, Facebook has done it, Google has done it. It takes time and effort, and it is not just about finding women and diverse candidates at the leadership roles. It also takes a future-focused effort of having diverse pools of candidates for every role, at every level of the organization, and then ensuring that they have opportunities for training and career development.
    • Become a better corporate citizen. As an Uber customer, I know that they do a lot for charity in their markets, and I applaud that commitment, but now may be the time to do something more significant. Creating a charitable foundation that provides significant financial support to nonprofits focused on bridging the opportunity divide for women and those from diverse backgrounds in the Bay Area (and elsewhere) such as San Francisco Achievers, Year Up, and Girls Who Code, to name but a very few, would help to demonstrate a deep and meaningful commitment to change financially, and would help to prepare women and diverse candidates for careers in technology and other areas where Uber hires.

 

While Fowler’s experience at Uber may ultimately end up in the history and law books among the notorious cases such as the Clarence Thomas Hearings, Tailhook, and the David Letterman scandal, Uber could very well turn this unfortunate situation into a positive. America, after all, has long adored a comeback story.

 

Cindy Joyce is the CEO of Pillar Search & HR Consulting. Pillar provides national executive search services for exceptional non-profits and foundations and socially responsible for-profit firms desiring top talent who want an occupassion, not just an occupation.    In addition, Pillar offers human resources consulting services including leadership coaching, human resources audits, handbooks, assessing organizational design, training, team building, and employee communications. A woman-owned business, Pillar is based in Boston, MA, and works on both the local and national level. For more information, please visit www.pillarsearch.com or email Cindy at cindy@pillarsearch.com.

 

#UberHR