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New Search! Vice President of Programs and Services at the Cooperative for Human Services

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Are you a nonprofit program leader with a passion for what’s possible for those with intellectual and related disabilities? This may be the ideal opportunity for you!

About the Cooperative for Human Services, Inc.

Founded in 1981 with headquarters in Lexington, MA, the Cooperative for Human Services Inc. (CHS) is a multi-service organization that provides residential services, independent living supports, and guardianship services for people with intellectual and other related disabilities. Their mission is to empower, support, and expand the knowledge, skill, and natural capacities of the people they serve to direct and live full and meaningful lives within their community.

CHS has a mission to fulfill – to ensure that every person with special needs served by them lives a truly happy and fulfilling life and is a respected citizen of the community.

Learn more about this amazing organization at https://cooperativeforhs.org.

About This Opportunity

Reporting to the CEO, the Vice President of Programs and Services has overall strategic and operational responsibility for all CHS residential and individual supports programs and service areas. The Vice President of Programs and Services is responsible for building a strong team, fostering an organizational culture of accountability, strengthening programs and services, and ensuring an impact is made in the communities that CHS serves. The Vice President of Programs and Services will embody and emulate the organization’s mission, vision, and values through daily hands-on engagement with individuals served, employees, and the management team.

The Vice President of Programs and Services will develop a deep knowledge of each functional area’s projects, program operations, and business plans. Initially, the focus will be on the following areas: programmatic leadership and oversight, operational processes and efficiencies, regulatory compliance, service quality excellence.

The Vice President of Programs and Services will demonstrate a consistent quality of problem-solving, communications, attention to detail and creative use of resources. In this role, the incumbent will develop, coach, and retain high performance team members, empowering them to elevate their level of responsibility, span of control, and performance. The Vice President of Programs and Services will provide effective and thoughtful leadership by building strong relationships with stakeholders at all levels of the organization including individuals, families, community partners, volunteers, and Commonwealth entities while continually reinforcing CHS’s mission, vision, and values.

As a member of the senior leadership team, the Vice President of Programs and Services is a key internal liaison between service types, Programs, Finance, Operations, Funder Stakeholders and Employee Relations.

Essential Job Activities and Responsibilities

The Vice President of Programs and Services must be thoroughly committed to the organization’s strategy and mission to support people with disabilities and have a strong desire to provide community service as well as be able to fulfill all of the elements of the responsibilities in this role to the highest standard, while utilizing hands on approach and be able to work well with colleagues in a high energy and collaborative work environment.

They will have the following responsibilities under the direction of the CEO and in collaboration with other senior leadership team members and their staff, including:

Strategic Plan Implementation:

  • Contribute to developing the organization’s strategic vision and implement the strategic plan’s components related to Programs and Services.
  • Ensure programmatic needs such as staffing, training, space, infrastructure and systems are met to more effectively carry out the CHS mission with a focus on continual quality improvement.

Program Oversight and Operations:

  • Strengthen programmatic policies, processes and infrastructure as needed.
  • Through effective communication, create clear program goals and drive to completion.
  • Lead the organization through its license and re-certification processes with the Commonwealth of Massachusetts.

Program Impact & Evaluation:

  • Evaluate programs based upon data collection and analysis to strengthen program service quality, identify trends and organizational gaps, and develop plans that address needs.
  • Work closely with the Chief Financial Officer and Director of Clinical Supports in developing the programmatic contracts with the Commonwealth and associated budgets annually and as needed.

Knowledge Management:

  • Develop the necessary systems, tools and processes to better support collection, facilitation and dissemination of knowledge generated by each service area to various stakeholder groups.
  • Leverage key project outcomes, learnings, and/or enhanced policies for maximum impact to deepen community ties, partnerships and stakeholder relationships.
  • Work collaboratively with other Senior Management to develop effective cross-functional initiatives and positive outcomes.
  • Remain informed of best practices on administration, programs, organization culture, and capacity building.
  • Stay up to date on requirements imposed by Federal and State regulators as it relates to CHS licensure and contracts.

Management:

  • Direct reports currently include the Director of Residential Services, Director of Residential & Supported Living, Director of Individual Supports
  • Collaborate with the CEO & Director of Human Resources in the development of strategies for successful outcomes ahead of union grievances, negotiations and bargaining.
  • Development and management of a strong program team.
  • Coach employees to success.

Internal/External Relationships:

  • Internally, develop and maintain strong, positive working relationships with employees from all departments within the organization.
  • Externally, develop and maintain strong, positive relationships with the individuals served by CHS, their family members/guardians, DDS, service providers, other stakeholders, community members, and others.

Working Conditions

  • Varied and flexible to include office conditions (telephone, computer, etc.), external agencies/ businesses, at the location where the individual is receiving services (homes of the person served, etc.); in local community groups, etc.
  • Local travel to CHS sites required.

Physical & Mental Requirements

  • Ability to deal with a wide range of intellectual problems and practical problems.
  • Ability to utilize excellent judgment in developing sound solutions.
  • Combination of sitting, standing, and walking.
  • Able to lift up to 30 pounds.
  • Ability to successfully perform the essential functions of the position with reasonable accommodations considered to enable individuals with disabilities to perform the essential functions.

Education & Experience Qualifications

  • A minimum of 15 years of non-profit professional /leadership expertise in programs, ideally with organizations serving people with developmental disabilities.
  • Graduate Degree in related human services field preferred.
  • Prior management experience and demonstrated leadership skills. Strong emotional intelligence and the ability to exercise good judgment, maintain discretion, and confidentiality as needed.
  • Self-motivated, results driven, detail oriented, and adaptable. Strong problem-solving and decision-making skills, including the ability to influence, engage, motivate, and lead others to new levels of effectiveness and programmatic impact.
  • Hands-on approach in successfully leading a variety of strategic initiatives.
  • Proven track record of effectively leading performance-based and outcome-based, programs and/or services of varying complexity.
  • Knowledge of community-based supports.
  • Strong fiscal budget management.
  • Successful implementation of regulatory standards and the related licensing process required.
  • Valid Massachusetts/Maine/New Hampshire/Rhode Island driver’s license, and clean driving record required.
  • Ability to travel to local CHS locations.
  • Experience in a union environment is helpful, though not required.
  • Demonstrates a high degree of organizational skill and time management for multiple competing priorities.
  • Exceptional communication (verbal & written) and presentation skills with the ability to effectively interface with all levels of management, staff, external stakeholders and solution focused problem-solving skills.
  • Ability to understand and comply with multiple regulatory requirements.
  • Superior project management, organizational, delegation skills.
  • Demonstrated commitment and sensitivity to diversity issues. Comfortable working in multicultural environments.
  • Proficiency using Google Workspace including (Word, Excel, PowerPoint),

Compensation

The salary range for this position is $175,000-$200,000 and organization vehicle provided.

To Be Considered for This Exciting Opportunity

Cooperative for Human Services has partnered with Cindy Joyce of Pillar Search & HR Consulting on the search for the new Vice President of Programs and Services. Interested candidates are encouraged to submit both a cover letter and resume by email to jobs@pillarsearch.com.

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Search Success! Emma Concepcion Joins UTEC as Chief People Officer

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UTEC and Pillar Search & HR Consulting are excited to announce that, following an extensive and competitive candidate search, Emma Concepcion has joined UTEC as their new Chief People Officer.

Reporting to UTEC’s CEO, Emma will be responsible for leading UTEC’s people and talent strategies, managing and mitigating organizational risks, and continuing the development of their human resource-related strategies, policies, and procedures. She will be a strategic advisor to senior leadership on a variety of issues, including employee relations, leadership development, organizational culture, and talent management, and will be play a key leadership role in supporting UTEC’s commitment to diversity, equity, and inclusion in all areas of management and embodying UTEC’s DEI vision in their work and workplace culture.

Emma joins UTEC from Bay Cove Human Services, where she was their Vice President of Human Resources and earlier was the organization’s Director of Human Resources. As a member of the Bay Cove leadership team, she established the workforce development team, was Co-Chair of the DEI committee, designed and implemented HR initiatives, enhanced staff retention and engagement, and aligned HR strategies with organizational objectives. While Emma was Bay Cove’s Vice President of Human Resources, the organization achieved recognition as one of Boston’s Top Places to Work for five consecutive years. Prior to her tenure in Human Resources at Bay Cove, Emma spent a decade as their Director of Housing. In addition to her human resources and human services expertise, Emma also has extensive mediation experience, as she spent several years participating in court mediation and mediation training as a member of the Harvard University Mediation Program, handling cases related to civil, housing, and harassment prevention orders.

About UTEC: UTEC is a nationally recognized program for justice-involved young adults. The program starts behind the walls of correctional facilities and intensive street outreach/gang peacemaking and transitions into an intensive program in the community post-release. The nature of their educational services, wraparound supports and counseling, social enterprise/workforce development, organizing/policy work, training institute, and innovative partnerships creates a variety of impacts in the lives of the individuals and communities they serve.

Last year, UTEC served over 600 young adults including a range of outreach activities, and approximately 150 young adults intensively through their comprehensive program. During this fiscal year, 75% of young adults at UTEC avoided arrest. With over 20 years of experience, UTEC is a catalyst, innovating in the way they serve young adults (ages 17-25) who are criminally and/or gang involved in Massachusetts’ Merrimack Valley. Learn more about UTEC at https://utecinc.org.

About Pillar Search & HR Consulting: A woman-owned business based in Boston, Pillar Search & HR Consulting provides executive search/recruiting and human resources consulting expertise to nonprofit and mission-driven organizations, working with senior leaders and boards of directors to hire and develop the very best talent across all functional areas of the organization. For more information, please visit www.pillarsearch.com.

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Search Success: Griet Dehandschutter Joins Treehouse Foundation as Director of Development!

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Treehouse Foundation and Pillar Search are thrilled to announce the appointment of Griet Dehandschutter to the position of Director of Development.

As the Director of Development, Griet will be a key member of the Treehouse Leadership Team, overseeing the organization’s fundraising and expanding its community of support across Massachusetts and nationwide. Griet will be responsible for setting fundraising strategy, managing the fundraising team, growing Treehouse’s resources by deepening engagement with individuals, corporations and foundations and raising the organization’s visibility in support of its big and bold vision. She will report to Treehouse Foundation’s Founder and Executive Director Judy Cockerton.

Most recently, Griet was the Executive Director of Acton-Boxborough United Way where she doubled the revenue in two years and engaged multi-stakeholder coalitions to address vital community needs. Prior to that, Griet was an international fundraising consultant, where she pioneered innovative and sustainable international major giving, corporate and foundation giving strategies with large and small nonprofits, museums, and universities across 15 countries and 4 continents. Earlier in her career, as East Coast Director for Flanders Investment and Trade, Griet partnered with Fortune 500 executives to locate their pan-European business operations in Belgium. Griet also co-founded the European-American Chamber of Commerce in the United States, today known as the Transatlantic Business Council (TABC).

Griet earned her Master of Arts degree in International Relations from Johns Hopkins University and her Master of Law from Belgium’s University of Antwerp.

In addition, Griet has served on several boards, including the American Fund for Charities, SilverAqua, and iScale. As a volunteer, Griet co-chaired the Capital Campaign for the United Church of Christ in Boxborough, MA.

About the Treehouse Foundation: The Treehouse Foundation is an award-winning Massachusetts-based nonprofit that is working diligently to inspire a Re-Envisioning of Foster Care in America.

Since its launch in 2002, Treehouse has been investing in foster care, vital aging, and affordable housing innovation. Its mission: To inspire, implement, and support innovative child welfare practices that ensure our children who experience foster care find permanent families and supportive communities, allowing them to develop, heal and thrive. Its vision: Every child rooted in family and community. 

Nationally recognized social entrepreneur, Judy Cockerton, has provided her visionary leadership to the Treehouse Foundation since its inception. Cockerton, known as a highly collaborative leader, developed the award-winning intergenerational Treehouse Community model and leads the Re-Envisioning Foster Care in America (REFCA) movement. In 2006, the first intergenerational Treehouse Community opened in western Massachusetts, where the largest percentage of children and youth experiencing foster care in the Commonwealth reside. The Treehouse Foundation partnered with Beacon Communities LLC to design, build and operate the first Treehouse Community in Easthampton, MA. Treehouse is now partnering with 2Life Communities to bring the successful intergenerational Treehouse Community model to the site of the former Boston State Hospital in Mattapan.

On November 3-4, the Treehouse Foundation will host its 9th national Re-Envisioning Foster Care in America (REFCA) conference in Boston. REFCA2023 will feature the wisdom, award winning ideas, and lived expertise of REFCA Champions – stellar changemakers who are using their firsthand experience and professional acumen to create new visions for child welfare.

To learn more about this visionary organization, please visit https://www.treehousefoundation.net.

About Pillar Search & HR Consulting: A woman-owned business based in Boston, Pillar Search & HR Consulting provides executive search/recruiting and human resources consulting expertise to nonprofit and mission-driven organizations, working with senior leaders and the boards of directors to hire and develop the very best talent across all functional areas of the organization. For more information about Pillar, please visit www.pillarsearch.com.

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Successful Search: Kevin Parham Joins JVS as Senior Director, Career Center Operations!

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JVS Boston and Pillar Search & HR Consulting are proud to announce the appointment of Kevin Parham to the position of Senior Director, Career Center Operations. Kevin joined JVS on November 1, 2021.

As a member of the Career Services management team, will be responsible for the management, compliance, and operating functions at the MassHire Career Center to ensure that high quality, workforce development and labor exchange services are provided to Boston employers and job seekers.

Kevin brings extensive workforce development and leadership experience to the role with JVS. Most recently, Kevin was the Manager of Workforce Development Programs at Community Work Services, where he was for their workforce development programs. Prior, Kevin was the Executive Director of the Career Collaborative. Earlier in his career, Kevin was in senior roles with the cities of Quincy and Lawrence, also focused on career readiness and workforce development.

Kevin earned his bachelor’s degree from Salem State College. He is a published author and professional musician.

About JVS Boston: For 80 years, JVS has helped tens of thousands of individuals with barriers to economic success secure financial independence through training, education, and employment services.  As the largest provider of adult education and workforce development services in the region, JVS is a nationally recognized leader in workforce development, and is a key part of the poverty alleviation strategy for the greater-Boston area.  In order to reach people in need of assistance on their pathway to meaningful employment and financial independence, JVS targets most of its services to low-income individuals who are unemployed or underemployed and to low-wage workers in need of career advancement services.  Many have multiple support needs ranging from limited English proficiency and lack of education to disabilities, criminal records, lack of childcare and transportation.  JVS operates on annual budget of more than $15 million, of which is derived equally from public and private sources. For more information, please visit www.jvs-boston.org.

About Pillar Search & HR Consulting: A woman-owned business based in Boston, Pillar Search & HR Consulting provides executive search/recruiting and human resources consulting expertise to nonprofit and mission-driven organizations, working with senior leaders and boards of directors to hire and develop the very best talent across all functional areas of the organization. For more information, please visit www.pillarsearch.com.

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Certified Woman Business Enterprise

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I am pleased to share that Pillar Search & HR Consulting, a consulting firm that works with nonprofit organizations, has been certified as a Woman Business Enterprise in the categories of executive search, recruiting, and human resource consulting by the City of Boston’s Equity and Inclusion Unit of the Office of Economic Development.  Pillar is proud to be part of the vibrant Boston small business community!

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Pillar Search Named to Non-Profit Top 60 Rankings

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Pillar Search Named to Non-Profit Top 60 Rankings! I am proud to announce that Pillar Search & HR Consulting has been named to the Hunt Scanlon list of the Top 60 ranking of executive search firms partnering with nonprofits. Learn more here.  A woman-owned business founded in Boston in 2015, Pillar Search & HR Consulting provides executive search/recruiting and human resources consulting expertise to nonprofit and mission-driven organizations. Pillar works with senior leaders and boards of directors to hire and develop the very best talent across all functional areas of the organization. To learn more, please contact Cindy Joyce at cindy@pillarsearch.com.

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Happy Birthday to Pillar Search & HR Consulting!

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It is hard to believe that it has been five years since I started Pillar Search & HR Consulting. It has been a labor of love, a source of joy and purpose. My nonprofit and mission-driven clients are awe-inspiring and do amazing work in education, workforce development, the arts, sustainability, women’s rights, economic empowerment, and so much more. I consider myself so fortunate to help them to advance their missions by hiring for their important roles and developing and empowering their teams.

I intentionally chose July 16, 2015 as my founding date because it was the birthday of one of my best friends, Sharon Mulcahy, who had died unexpectedly the year prior. Sharon and I met the day we moved into Regis College as freshman, and were friends for over 25 years. Sharon was an entrepreneur and cofounder of Jackrabbit Design. Watching her grow her business, which included many nonprofit clients, taught me so many wonderful lessons that have helped me in my own entrepreneurial journey. In the past few years, when I face a challenge, I often wonder “what would Sharon do?” and feel her somehow guiding me in the right direction. 

In honor of Pillar’s 5th anniversary and my dear friend who inspired its founding date, I have made a donation to Regis College’s Diverse Educator’s Scholarship, which honors the mission of Regis and its commitment to diversifying the education profession by offering a select group of undergraduate education students the opportunity to attend Regis through merit-based aid. Upon graduating, these students serve underrepresented populations in education.

Thanks to all who have helped me along this journey. Here’s to another exciting five years!

A woman-owned company based in Boston, Pillar Search & HR Consulting provides executive search and human resources consulting expertise to nonprofit and mission-driven organizations, working with senior leaders and boards of directors to hire and develop the very best talent across all functional areas of the organization. For more information, please contact Cindy Joyce at cindy@pillarsearch.com.