career advice, company culture, hr advice, hr boston, leadership advice

Providing Support to Employees in a Time of Grief

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When a colleague gets married or has a baby, we have a party. When someone is seriously ill, we send food or flowers. If someone’s job is eliminated, we offer support by way of networking and helping them brush up their resume. But, sadly, sometimes we lose an employee, and there is no playbook for how to handle that. Obituaries do not include that someone has left behind coworkers, but when the worst happens, their coworkers feel the loss in a very real and profound manner, and we need to find better tools to support employee grief. .

The recent tragic deaths of Kate Spade and Anthony Bourdain got me thinking not only about their family’s suffering, but also their colleagues.  We spend a lot of time at work, and get to know some of our staff and colleagues quite well. It can rock the most resilient among us to our core, both because it is an unwelcome reminder of our mortality and because this person was a constant presence in our lives. As leaders in an organization, we need to create a safe place for people to express their feelings of sadness, loss, and hurt. While there is no perfect answer, here are a few suggestions on how to support your employees when the worst happens.

  • Inform, and do it quickly. An email is a good way to let everyone know at once, but for those who worked very closely with the person, make a personal call or share the news in person. Check with the family to ensure that your level of detail is appropriate to their wishes. Having a communication plan will support a culture of being open and transparent and will help squelch the ugly rumor mill.
  • Have a meeting with the entire team. If yours is a small organization, bring everyone together. Make it optional for employees to attend, as not all will feel comfortable attending, but make it mandatory for leadership to be there. Employees need to know that everyone, especially those at the top, are feeling this loss, and as we know, what happens at the top trickles down. If key leaders are missing, it will send the wrong message.
  • If the person reported to you or someone on your team, or if many of your colleagues worked closely with them, meet with each member of your team one-on-one at least every few days in the beginning. A private meeting gives them an opportunity to share feelings they may not want to express in a larger group, and it will go a long way in building trust.
  • Engage your EAP, and I don’t mean simply handing out their number. Have someone on-site, at least for the first few days so that employees who are struggling or just need to talk it out have that opportunity with a professional grief counselor.
  • Give time off to those who wish to attend any services and be understanding of those who do not attend. People grieve in different ways, so it is important to honor and respect that.
  • If possible, give your team the option of working from home. Some people need alone time to process their feelings.
  • Be empathetic. While some people will process and move on, others, particularly those who were friends with or worked closely with the deceased, will have feelings of sadness for a longer time. Check in with those people who are struggling and offer ongoing support and resources. Keep the EAP’s number handy for those employees who struggle longer-term with the loss or find grief counselors in your area that you can refer them to.
  • When time has passed, do something to honor the employee. I’ve seen this done a lot of wonderful ways, including naming a conference room after them, making a charitable donation if the family had asked for donations in lieu of flowers, establishing a scholarship for a student studying in their field of work, or hosting a volunteer day in their memory. It gives employees an opportunity to come together, celebrate their life, and do something positive in their memory.

It will take time for employees to recover, and while there is no one-size-fits-all approach, taking steps to ensure their well-being in a difficult time can go a long way in their recovery.

With personalized service and proven results, Pillar Search & HR Consulting provides retained executive search services and human resources consulting for exceptional non-profits and socially responsible for-profit firms. A woman-owned business, Pillar is based in Boston, MA, and works on the national level. To learn more about how Pillar can assist with your hiring and human resources needs, please contact Cindy Joyce at cindy@pillarsearch.com.

advice, career advice, interview tips, job seeker

Should Resumes be a Photo-Free Zone?

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Ask five people if you should have a photo on a resume, and you’ll likely get a tie in votes. Two will say yes, two will say no, and one will waffle.

Those who are pro-photo tell me that it humanizes the resume, puts a face to a name, and can help candidates stand out among the pile of resumes.

My vote on the topic is to say no to the photo. Hiring managers go out of their way to eliminate bias, in some cases even redacting applicant names to reduce the risk of bias. Add a photo and they will be able to make assumptions on things like age, race, and gender. Who wants that? Sure, a hiring manager can hop over to LinkedIn and view your profile picture, but at least their first glance at your qualifications will be just that: a focus on what qualifies you for the job, and not what you look like.

career advice, company culture, finding top candidates, hire the best, onboarding, orientation, work advice

Keep Calm and New Hire On: Five Tips for Managers to Reduce the Stress of Onboarding Someone New

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Congratulations! You have a new hire! Except…

We all know that starting a new job can be nerve wracking for new hires, but what about the stress it puts on hiring managers? Onboarding a new hire takes a lot of time, mental energy, and patience. Here are my 5 tips to reduce the stress as you get your new hire up and running:

  1. Book lots of training time on your calendar in the first few weeks. While it’s easy to think that you can do all your work and get your new hire up to speed, you cannot. There are only so many hours in the day, and the training will be more effective if there are minimal interruptions and your new employee has your undivided attention at least a few hours a day in the beginning.
  2. Breathe. New hires, from entry-level to the most senior executives, will have a lot of questions. Having someone pepper you with constant questions can be stressful but remember two things: you were once the newbie, so pay it forward, and the more thoroughly you answer the questions early on, the faster your new hire will understand how things work.
  3. Make it a team effort. It will take some of the stress off you, and the team approach will give the new hire a chance to hear multiple perspectives and build meaningful relationships with others in the organization. Plus, new hires can have questions they do not necessarily want to ask you, their boss, so this gives them other sources of information. Look beyond your team. Find key stakeholders in other departments so that your employee sees the big picture.
  4. Celebrate early successes. We all want to know that we are getting the hang of a new job and adding value. I worked for a manager who gave a bottle of champagne to new hires at a team meeting when they hit their first major performance milestone. This made the new hire feel accomplished and made the veterans on the team feel good to have played a part in getting the new hire to this point.
  5. Have daily face time with them for the first month or so. I worked for someone who did intense trainings with me for the first week or so, and then blocked time at the end of each day for the remainder of my first month. That time was invaluable, because it gave me a chance to determine priorities, do a temperature check and get my questions answered.

A well-planned onboarding plan takes effort, and you (and your new hire!) will reap the rewards of the effort.

Good luck!

Hire the best! With personalized service and proven results, Pillar Search & HR Consulting provides retained executive search services and human resources consulting for exceptional non-profits and socially responsible for-profit firms. A woman-owned business, Pillar is based in Boston, MA, and works on the national level. To learn more about how Pillar can assist with your hiring and human resources needs, please contact Cindy Joyce at cindy@pillarsearch.com. 

career advice, human resources consulting boston, thrive global, work advice

Pillar’s Article, 10 Things Nobody Ever Tells You about Working from Home, Appears on Thrive Global!

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This article was posted on Thrive Global on April 30, 2018.  To read the article on Thrive Global, click here!

When I started Pillar Search & HR Consulting, I went from working in the office 5 days a week to working from home 3-4 days a week. I have loved every minute of working from home. It has been a total game changer. There have been some surprises, though. If you are considering a role that allows you to work from home almost exclusively, here were a few of my “aha” moments:

  • I miss coworkers. Sometimes. Granted, I no longer have to listen to Ned from Accounting complain about the quality of coffee or Mabel from Client Services go on and on about her cats, but I miss the comradery and the ability to bounce ideas off of people. I try to do client or candidate lunches once or twice a week. Some days I will sneak out to the gym just to see another person during the day, because once in a while it feels isolating.
  • Be prepared to redecorate. Believe me, this was on of my biggest surprises. Spending hours on end in your abode will make you realize that cannot stand the paint color in your immediate work area. It started to feel too dark, so I painted it. And then the bedroom looked too dark. And then the guestroom. If the dog stands still long enough, he may get a coat of paint.
  • My dry cleaner misses me. We used to be on a first-name basis. Now I am just some person who brings in her “fancy” clothes every few weeks since the days of suits and dresses are few and far between. Now I work in yoga pants. You know it’s bad when I justify that they are my “dressy” ones, though on the plus side I am saving a considerable amount of money.
  • I now regret the money spent on shoes (okay, not really…) It’s just a wee bit challenging to justify what I spent on my shoe obsession when I now spend most days in gym socks. Same for the suits and dresses that now collect dust. If you believe that working from home will be your reality for the foreseeable future, consider paying it forward by donating some of your former work wardrobe to an organization like Dress For Success.
  • Maintain a Network: If you work remotely, you can still have a relationship with colleagues, albeit virtually. However, having people you see live and in person can be crucial to your sanity. Join a networking or professional group to ensure that you maintain much-needed, real, live contact with others in your profession or industry.
  • Those appointments that I used to schedule way in advance are a breeze. Those annoying four hour windows from the cable company? No problem! I’ll be here! Doctor has nothing in the evenings or Saturday for months? I’ll take that random Tuesday afternoon time slot!
  • Toilet paper. Not to be indelicate, but you never think about that when in an office. Ditto for water, pens, post-its, and coffee/tea. In an office, those things somehow magically appear. You will be amazed at how quickly you run through them. Be sure to stock up.
  • Time Management. Without the normal office cues to indicate time, it is so easy to get sucked down the rabbit hole of a project, look up, and realize the day is gone. You do not see people coming and going, or have the same number of meetings to break up the day – it is great because it keeps me focused, but sometimes I need to set a timer so that I remind myself to take a breather.
  • Family and friends think I am free to play. Set boundaries if you start to work from home. People assume that it means that you can chat on the phone at any time or meet them for downtime when they have a day off. That is not the case. I am working from home, with a big emphasis on the w-o-r-k.
  • MOVE! Living in the city, I often walked a mile to and from the office, and clocked thousands of steps while there going to meetings or to grab lunch. Now I need to remind myself to move. One thing that helped my waistline is the lack of the office candy bowl and endless birthday cake and leftovers from catered lunches, and if I ended a conference call in the office and started doing pushups, I would have been looked at funny. At home, it is a judgment-free zone.

There are a million perks to working from home, and if you can work around the very few challenges, you may just find your professional utopia. Good luck with it!

Hire the best! With personalized service and proven results, Pillar Search & HR Consulting provides retained executive search services and human resources consulting for exceptional non-profits and socially responsible for-profit firms. A woman-owned business, Pillar is based in Boston, MA, and works on the national level. To learn more about how Pillar can assist with your hiring and human resources needs, please contact Cindy Joyce at cindy@pillarsearch.com.