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Chief Operating Officer, Grads of Life with Year Up!

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Executive Search Boston

Pillar Search has partnered with Year Up on their search for a Chief Operating Officer, Grads of Life.

OVERVIEW:

The Chief Operating Officer, Grads of Life (Boston, MA) reports directly to the Principal, Grads of Life and will assist in building and leading Grads of Life’s work to help employers build Opportunity Youth talent pipelines.

Grads of Life was incubated by Year Up and is a separate program and team focused on influencing the human capital strategy and processes of large employers.  As a result of the Grads of Life media campaign and public service announcement, which has garnered $90M in donated media support and attracted more than 800,000 visitors to its accompanying website, employers of all sizes and industries are coming to Grads of Life for tools, solutions, and support in tapping into the Opportunity Youth talent pool. This new employer demand represents a critical opportunity to engage business in closing the Opportunity Divide, which separates 6 million young adults from accessing stable, viable careers. Employers want to find their next great talent – and they need the help of Grads of Life to find, grow, and retain Opportunity Youth.

The Chief Operating Officer, Grads of Life (Boston, MA) is part of a three-person executive leadership team of Grads of Life. This position will work to operationalize the strategic vision for Grads of Life.  In order to be successful in this role, you will thrive in a fast-paced environment that requires you to triage myriad new opportunities and lead across multiple large-scale projects at once.  You will have a strong business focus and decision making skills that enable effective allocation of talent and resources to maximize learning through corporate pilots. Given the need to lead across diverse innovation pilots in an emerging market, you’ll also be a veteran leader who can predict and problem solve skill or resource gaps to ensure success.

We understand that people gain skills through a variety of professional, personal, educational, and volunteer experiences. We encourage candidates to review the key responsibilities and qualifications below. If you believe you have the transferable skills necessary to fulfill the responsibilities of this role, we encourage you to apply.

KEY RESPONSIBILITIES:

Opportunity Optimization

  • Optimize staff and resource allocation to drive success across Grads of Life deploying a clear decision framework for making tough trade-offs
  • In partnership with Grads of Life executive leaders triage new opportunities against investor commitments, system change potential, and available resources
  • In partnership with Grads of Life executive leaders, cultivate strategic vision for scalable and sustainable business practices for Grads of Life and/or other market players thus driving systems change
  • Refine Grads of Life business model based on market learning and pilot experiences
  • Optimize marketing and communication activity as an effective tool for systems change and business development
  • Assess opportunities for potential skill or resource gaps that could impede success and then problem solve to fill gaps
  • Keep abreast of market innovations and other players to inform system change thinking, marketing strategy, product direction, and potential collaboration and partnership opportunities

Performance Management

  • Work closely with Grads of Life team to ensure all ongoing activities are moving forward in alignment with strategic direction
  • Lead team to deliver against Grads of Life investor milestones and internal annual goals, deploy lead and lag indicators of progress to avert surprises
  • In consultation with pilot leaders, create corrective plans for pilots that are off track
  • Manage internal burn rate of capital and steward financial and human resources to maximize number of quality pilot opportunities
  • Oversee building, or modifying of existing, administrative systems and processes to enable efficient workflow and management across Grads of Life
  • Oversee performance reporting to key investors, Year Up corporate, and other key stakeholders
  • Work closely with team to manage and monitor external evaluation process

Talent & Culture

  • Foster a culture that attracts extraordinary talent and create team practices for coaching and developing talent in partnership with Grads of Life executive leaders
  • Create supportive processes and structures that scaffold a performance culture
  • Optimize staff roles and responsibilities and align activity against Grads of Life annual goals for all staff
  • Model an approachable and supportive management style that elicits full potential from staff
  • Solidify and promote a unique Grads of Life culture inside of Year Up that is defined by nimbleness, innovation and entrepreneurism in partnership with Grads of Life executive leaders

Influence Team Member

  • Participate as an Influence team member by engaging in team meetings and helping to onboard new staff

QUALIFICATIONS:

Business Focus & Strategic Thinking

  • Knowledgeable about financial issues and responsibilities and exposure to a range of business models
  • Start-up or innovation experience with a focus on delivering the best outcomes creatively using the resources available
  • Ability to proactively seek more efficient ways of doing business while balancing investments in systems or processes with current and potential future scale of work
  • A clear focus on the activities and projects that bring the best return on advancing system change in this emerging market
  • Predisposition to take a long term view and entertain a wide range of possibilities in developing a vision for the future

Leadership skills & Decision Making

  • Ability to inspire a strong desire to succeed across team members and lead others to successful goal/milestone accomplishment
  • Strong and calm presence and can provide the team with a clear sense of direction, especially in times of high stakes activity
  • Experience and comfort with making quick and sound decisions based on consideration of the (sometimes incomplete) data and alternatives available
  • Ability to predict future skill or resource gaps which could impede success for a pilot or Grads of Life and proactive address gaps
  • Commitment to promoting diversity of thought and experience on the team and in how members interact to achieve the best outcomes for Grads of Life
  • Belief in the power of diversity and excitement for working in a diverse culture and on diverse teams

Coaching & Developing Others:

  • Experience with improving other’s skills and talents by providing directly and creating culture and systems to encourage constructive feedback , coaching and training opportunities
  • Understanding of how to empower others by investing them with the authority and latitude to accomplish tasks effectively
  • Self-awareness of strengths and weakness and how that impacts decision making, comfort with proactively seeking additional experience or skills to guide work

Mission / Cultural Fit:

  • Passion for systems change activities (i.e. campaign organizing, advocacy and coalition building, media, and public relations)
  • A passion for working with urban young adults, an unshakable belief in their potential and a strong commitment to the mission of Year Up
  • Understanding of the Opportunity Divide and its drivers
  • Commitment to diversity and inclusion

COMPENSATION & BENEFITS:

  • Salary: Competitive and commensurate with education and experience
  • Benefits: Competitive package including 100% healthcare coverage, dental, and 401(k) match
  • Vacation: Three weeks paid vacation in first year of employment; four weeks after initial year
  • Professional development: Funds available to support staff in achieving career objectives

ORGANIZATION DESCRIPTION:

Year Up is an award-winning national 501(c)3 organization striving to close the Opportunity Divide by providing young adults ages 18-24 with the skills, experience, and support that will empower them to reach their potential through professional careers and higher education. Through a one-year intensive program, Year Up utilizes a high support, high expectations model that combines hands-on technical and professional skills, educational stipends, college-level coursework, and corporate internships at more than 250 top companies.

Year Up currently serves young adults in Arizona, Atlanta, Baltimore, Boston, Chicago, Dallas/Fort Worth, Jacksonville, Los Angeles, the National Capital Region, New York City, Philadelphia, Providence, Puget Sound, San Francisco Bay Area, South Florida, and Wilmington and will serve more than 3,000 students in 2017 nationwide.

Voted one of the Best Nonprofits to Work For in the country by The Non-Profit Times for six consecutive years, Year Up is a rewarding place to work. Their staff is passionate, supportive, mission-driven, and live by a set of core values that reflect an unshakable belief in the talent and full potential of young people.

Year Up participates in E-Verify.

COMMITMENT TO DIVERSITY:

Year Up actively engages individuals from all backgrounds. They are committed to embracing diversity within their organization because they firmly believe that diverse employee teams help to achieve the best organizational outcomes and provide the most effective support to young adults as they work to close the Opportunity Divide. They are deeply dedicated to creating and maintaining an inclusive and supportive work environment. Learn more about their commitment to diversity:http://www.yearup.org/about-us/careers/commitment-to-diversity/

As an equal opportunity employer, Year Up is committed to providing employment opportunities to all qualified individuals and does not discriminate on the basis of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics, or any other basis prohibited by applicable law.

TO APPLY:

Please submit a thoughtful cover letter and resume to Cindy Joyce, Pillar’s Founder & CEO, to cindy@pillarsearch.com.  Note that, per the client’s request, submissions without a cover letter will not be considered.

 

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Congratulations to Year Up and Willow Bechtel!

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Pillar's Search Success

Pillar Search is pleased to announce the placement of Willow Bechtel as Senior Director of National Accounts with Year Up.  Year Up is an award-winning national 501(c)3 organization striving to close the Opportunity Divide by providing urban young adults ages 18-24 with the skills, experience, and support that will empower them to reach their potential through professional careers and higher education. Through a one-year intensive training program, these young adults complete a unique combination of rigorous, hands-on technical and professional skills training, college credit, and corporate internships.

 

Willow will work with major Fortune 500 corporate partners in need of talent, providing trained, high-potential urban young adults with internship opportunities. She will provide strategic direction, collaborating with colleagues at the national and site levels across the Year Up network.

 

Willow joins Year Up from Miller Heiman Group, where she has worked in both enterprise and global sales, most recently as Sales Director. Prior, Willow held the roles of Director of Sales Operations, Sales Training Manager, and Business Development Manager with M Squared Consulting. Earlier in her career, Willow served in a variety of sales and sales management positions with Apple and Xerox. In addition to her impressive sales career, Willow held fundraising roles with schools in California and Australia. Willow is a graduate of the University of Southern California’s Marshall School of Business.

 

Hire the best! With personalized service and proven results, Pillar Search & HR Consulting provides retained executive search services for exceptional non-profits and socially responsible for-profit firms. A woman-owned business, Pillar is based in Boston, MA, and works on the national level. To learn more about how Pillar can assist with your search needs, please contact Cindy Joyce at cindy@pillarsearch.com.

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Congratulations to Year Up’s National Capital Team and Beth Guynn!

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Pillar's Search Success

Pillar Search, a leading executive search firm working with nonprofit organizations, is pleased to announce the successful placement of Elizabeth (Beth) Guynn as Associate Director of Business Development with Year Up’s National Capital Region team. 

 

Year Up is an award-winning national 501(c)3 organization striving to close the Opportunity Divide by providing urban young adults ages 18-24 with the skills, experience, and support that will empower them to reach their potential through professional careers and higher education. Through a one-year intensive training program, these young adults complete a unique combination of rigorous, hands-on technical and professional skills training, college credit, and corporate internships.

 

As part of the Corporate Engagement team, Beth will help to connect top corporations in need of talent with high-potential urban young adults, ensuring high levels of partner satisfaction.

 

Beth has an impressive background in sales and account management in the education arena. She joins Year Up following successful roles at McGraw-Hill and at Pearson. Beth earned her Master’s degree in Education from the University of North Carolina.

 

Hire the best! With personalized service and proven results, Pillar Search & HR Consulting provides retained executive search services for exceptional non-profits and socially responsible for-profit firms. A woman-owned business, Pillar is based in Boston, MA, and works on the national level. To learn more about how Pillar can assist with your search needs, please contact Cindy Joyce at cindy@pillarsearch.com.

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A great nonprofit is hiring: Associate Director of Partner Relations with Year Up!

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Pillar Search is pleased to continue its ongoing partnership with Year Up, having been selected to manage their search for the Associate Director of Partner Relations in Los Angeles, CA.  For more information on this exciting opportunity, please contact Pillar Search’s CEO, Cindy Joyce, at cjoyce@pillarsearch.com.

OVERVIEW:

Do you have a proven ability to help customers solve their business challenges in the area of workforce management, human capital, and/or talent acquisition? Do you have a passion for creating opportunities for urban young adults? Year Up, a top nonprofit, is hiring an Associate Director, Partner Relations -Los Angeles, CA to manage existing partner relationships; including responsibility for renewals, ongoing partner retention and satisfaction. Reporting to the Regional Director of Partner Relations- West, the Associate Director, Partner Relations will facilitate day-to-day interactions between Year Up, interns and corporate partners to create mutually beneficial business relationships. As part of the Corporate Engagement team, you will help to connect top corporations in need of mid-level, and entry level, talent with high-potential urban young adults. This position will have tangible targets in achieving renewal/retention goals, developing and following up on potential account expansion opportunities, managing partner issues to resolution and ensuring high levels of partner satisfaction.

To be successful in this role, you will need to immediately build rapport with Year Up’s current partners, developing a deep understanding of their business needs. You will bring a high level of comfort working with top level executives and will show outstanding professionalism and confidence interacting with senior leaders. An ideal candidate will bring demonstrated sales experience in a mission-driven social enterprise, exhibiting flexibility, strong communication skills, and the ability to interact fluidly with a variety of audiences.

The Associate Director, Partner Relations will also have the opportunity to interact with students at the Year Up Los Angeles site as a mentor, group facilitator, and advocate; participating in building a positive educational environment.

Year Up understands that people gain skills through a variety of professional, personal, educational, and volunteer experiences. We encourage candidates to review the key responsibilities and qualifications below. If you believe you have the transferable skills necessary to fulfill the responsibilities of this role, we encourage you to apply.

KEY RESPONSIBILITIES:

Account Management

  • Responsible for 90%+ renewal rate of internship seats
  • Ensure 100% customer satisfaction with Year Up service based on corporate surveys
  • Expand multi-year commitments within existing partner base
  • Grow, develop, and manage relationships with key stakeholders in each account by providing responsive and high-quality customer service paired with high support of interns
  • Drive internal internship seat sales and alumni hiring within corporate partner accounts by developing relationships with internal champions at current partner companies
  • Conduct research and market analysis to identify potential opportunities within current corporate accounts to support future growth
  • Manage and expand existing relationships with corporate accounts to facilitate account renewals and generate new business
  • Hold team and self-accountable for executing revenue results against goals
  • Initiate processes that establish high service operating practices to strengthen the internship program
  • Develop methods for expanding manager training and preparation to better support successful internship experiences
  • Coordinate partner relations events, including organizing corporate events, scheduling orientation meetings, and conducting corporate site visits to support interns
  • Prepare and deliver effective presentations to connect with and educate potential partners
  • Maintain partner and intern data on Salesforce.com ensuring complete and accurate reporting
  • Other duties as assigned

Intern Support

  • Managing performance issues and coordinating communication to managers
  • Troubleshoot and escalate issues and opportunities in internship performance as appropriate
  • Implement and manage intern support resources by working closely with the Program team

Internship Event Execution

  • Work as part of a team to coordinate graduation attendance from managers at corporate partners
  • Coordinate with accounts to host corporate partner panels
  • Identify opportunities for specific engagement activities that meet the goals of the client

Site Team/Learning Community Member

  • Active participant in site related and other national support activities, as required

QUALIFICATIONS:

  • 7+ years’ experience in account management in a services based environment
  • Ability to navigate, understand, and manage partner (sales) pipeline
  • Demonstrated ability to generate leads, close business, and renew accounts
  • Documented strength in meaningful relationship building, management and growth
  • Strong organizational and time management skills with exceptional attention to detail
  • A professional and resourceful style with the ability to work independently and as a team player, take initiative and manage multiple tasks and projects at a time
  • Able to collaborate across teams to support students and resolve issues; high comfort level in having one-on-one coaching conversations with students to provide professional guidance
  • Enjoy working in a fluid, dynamic organization with a minimal amount of direction
  • Ability to plan, introduce and lead processes that enable high quality growth
  • Proficiency with Microsoft Office required; Salesforce.com experience preferred
  • A passion for working with urban young adults, an unshakable belief in their potential and a strong commitment to the mission of Year Up
  • Understanding of the Opportunity Divide and its drivers

COMPENSATION & BENEFITS:

  • Salary: Competitive and commensurate with education and experience
  • Benefits: Competitive package including 100% healthcare coverage, dental, and 401(k) match
  • Vacation: Three weeks paid vacation in first year of employment; four weeks after initial year
  • Professional development: Funds available to support staff in achieving career objectives

ORGANIZATION DESCRIPTION:

Year Up is an award-winning national 501(c)3 organization striving to close the Opportunity Divide by providing young adults ages 18-24 with the skills, experience, and support that will empower them to reach their potential through professional careers and higher education. Through a one-year intensive program, Year Up utilizes a high support, high expectations model that combines hands-on technical and professional skills, educational stipends, college-level coursework, and corporate internships at more than 250 top companies.

Year Up currently serves young adults in Arizona, Atlanta, Baltimore, Boston, Chicago, Dallas/Fort Worth, Jacksonville, Los Angeles, the National Capital Region, New York City, Philadelphia, Providence, Puget Sound, San Francisco Bay Area, South Florida, and Wilmington and will serve more than 3,000 students in 2017 nationwide.

 

Voted one of the Best Nonprofits to Work For in the country by The Non-Profit Times for six consecutive years, Year Up is a rewarding place to work. Our staff is passionate, supportive, mission-driven, and live by a set of core values that reflect an unshakable belief in the talent and full potential of our young people.

Year Up participates in E-Verify.

Please visit http://www.yearup.org/careers to learn more about working at Year Up, and to see a list of current opportunities.

COMMITMENT TO DIVERSITY:

Year Up actively engages individuals from all backgrounds. They are committed to embracing diversity within the organization because they firmly believe that diverse employee teams help Year Up to achieve their best organizational outcomes and provide the most effective support to young adults as they work to close the Opportunity Divide.  Year Up is deeply dedicated to creating and maintaining an inclusive and supportive work environment. Learn more about their commitment to diversity at http://www.yearup.org/about-us/careers/commitment-to-diversity/

As an equal opportunity employer, Year Up is committed to providing employment opportunities to all qualified individuals and does not discriminate on the basis of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics, or any other basis prohibited by applicable law.

 

ABOUT PILLAR SEARCH & HR CONSULTING:

Great people make great organizations, which is why some of the best nonprofit and mission-driven organizations have turned to Pillar, an executive search firm that has earned a reputation for finding the best of the best to drive success.

Qualified professionals are encouraged to submit a cover letter and resume to Cindy Joyce, CEO of Pillar Search & HR Consulting, at cindy@pillarsearch.com. Please note that applications without a cover letter will not be considered for the Associate Director of Partner Relations.

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Landing a Job With Your Professional “Crush”

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We’ve all seen them: The job posting that grabs your attention and you cannot get it out of your mind because it is your dream job. Be it working for a cause you adore, as part of a celebrity nonprofit whose founder you admire, on a fantastic product team, or with an artist who you are a huge fan of, the dream job does not have to be merely a dream. Before zipping off your resume, take a deep breath and follow some of these tips to ensure that you showcase your killer talents and skills in the best light. Drumroll, please:

 

  • Look at the job description very closely. If it is truly a match, pass go, collect $200, and apply immediately! If not, think before you apply. I have done searches for a celebrity-related organizations, rock star status money managers, and arts organizations that receive literally hundreds of unsolicited resumes each week because people are so excited to work there, but for the most part they are not a match in terms of experience fit.  Sending a resume to a job that you are not qualified for will not get the results you want. Wait for a job that fits your skills, as the competition for these “sexy” positions will be fierce.
  • Research the role and the company or organization. Go beyond their website. Who do they partner with? Are they on social media? Do they do a signature event? Check out similar organizations as well. If it is a non-profit, look at Guidestar. If it is a for-profit, check out their annual report. See what press is available about them so that when you craft the cover letter, and hopefully when you have an interview, you can demonstrate that you walk the walk and talk the talk.
  • Write a thoughtful cover letter that highlights your skills and what makes you the ideal candidate. In the cover letter, do not tell the designer that you love her shoes. Do not tell the movie star that you loved their latest movie. They have fans. They need an Executive Director, PR pro, Personal Assistant, or whatever role they have open. Their focus will be on the person who is best equipped to fill that need, not on the one who is most star-struck.
  • If it is a mission-based organization (i.e., nonprofit or foundation), you can and should share if you are a believer in their cause and how their mission resonates with you, but be sure to temper it. Human Resources and Executive Recruiting firms will see right through if it is not sincere. I know someone who worked in the marketing area of a Major League Baseball team’s charitable foundation and she applied despite the fact that she despised baseball. She shared with me that she adored their mission and the work they did with children’s health and education and said she was willing to “put up” with the baseball to get the job working on a cause she loved. That kind of passion shines through.
  • Do not use social media to announce that you are interviewing with a company or organization. It happened during a search and let’s just say that it was not viewed kindly. Organizations with celebrity and/or brand name affiliation will expect discretion.
  • Most importantly, be yourself. Yes, this may be a dream job, and you are probably chomping at the bit to get it, but be real. Be you. I have seen finalists in incredibly competitive searches who meet with the top person or board hiring committee and do incredibly well by relaxing, letting their guard down, and showing their true and talented self.

 

Best of luck in your job search!

 

Cindy Joyce, Founder, Pillar Search